Banking Web Application Feature Enhancement

Enhancing Card Security with Locking & Reporting Features

As the primary designer, I was responsible for defining the look and functionality of the card-locking and reporting features within the existing Central 1 web platform. The project aimed to enhance the user experience by introducing advanced security and control features for card management. Key responsibilities included defining user flows, creating wireframes, UX design, and developer handoff.

Client: Central 1

3-week project from start to final handoff

Collaborated with Product Owner and 3 Engineers

Results:

  • Streamlined card security workflow by 30%
  • Cut support calls by an estimated 30%
Project overview and final interface
Company overview and project goals
Project results and metrics
Project timeline and process
Stakeholder interviews and goals
Competitor analysis research
Information architecture decisions
Card locking interface design
Lost/stolen card reporting feature
Implementation and feedback results
Project outcomes and lessons learned
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